CasinoChan Terms and Conditions

Welcome to CasinoChan Casino. These terms and conditions govern your use of our website, casinochan.com, and all services we provide. By registering an account, you confirm that you have read, understood and agree to be bound by this document. If you do not agree with any part of these terms, you must not use our services. We recommend reading this CasinoChan review of our own rules carefully before you deposit or play.

Who We Are

Our platform is owned and operated by Kika Technology B.V., incorporated under the laws of Curacao, company registration number 164980, with its registered address at Zuikertuintjeweg Z/N, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Authority, licence No. OGL/2023/147/0081. At Vegas Hero style transparency, we disclose that Paysafe payments on our site are processed directly by Kika Technology B.V. Should a dispute arise that we cannot resolve together, you may refer it to EGIS, our alternative dispute resolution provider, at [email protected], though disputes are ultimately settled by arbitration in Curacao under Curacao Civil Procedure Rules.

Eligibility and Account Rules

You must be at least 18 years old to register with us, and registration is required to access our games - we do not offer a no-account casino model. You are permitted only one account; if we detect duplicates, we will cancel all related payments and terminate the accounts involved, voiding any bonuses or winnings associated with them. Our services are intended strictly for personal entertainment, not commercial profit. We restrict access from numerous jurisdictions, and it remains your responsibility to confirm that online gambling is legal where you reside before you use CasinoChan login credentials to play.

Deposits and Withdrawals

All deposits at CasinoChan are processed instantly and free of charge through methods including Visa, Mastercard, Maestro, Skrill, Neosurf, Interac, Paysafecard, Neteller, Rapid Transfer and a range of cryptocurrencies such as Bitcoin, Ethereum, Bitcoin Cash, Dogecoin, Litecoin and Tether. Minimum deposits generally begin at EUR 20, CAD 20 or AUD 10 to 15 depending on the method, and a deposit of at least EUR 20 is required to activate the welcome bonus or any deposit bonus. We expressly prohibit the use of third-party payment systems, and any winnings generated from a third-party deposit will be voided.

Withdrawals are processed free of charge wherever possible to the original source of funds. Where that is not possible, we may set an alternative method at our discretion. Crypto, Paysafecard, Skrill, Neteller, Neosurf and Instadebit withdrawals are typically instant once approved, while card payments, Interac e-Transfer and bank transfers may take between one and five banking days. Our withdrawal limits are EUR 4,000 per day, EUR 16,000 per week and EUR 50,000 per month, or the equivalent in other supported currencies, and amounts exceeding a payment method's limit will be paid in instalments. No-deposit bonus winnings are capped at EUR 50, AUD 75 or CAD 75, while winnings from cashback, tournaments and most non-welcome bonuses are capped at EUR 10,000 or the equivalent.

Verification and Account Security

We may require know-your-customer verification at registration, before any deposit or withdrawal, when regulatory thresholds are reached, or when we detect unusual account activity. We will typically ask for a government-issued photo ID, proof of address no older than 90 days, and proof of payment showing the account holder's name and the sum debited. In some cases, we may extend checks to source of funds, video calls, or biometric verification, and we may freeze an account until verification is complete. If we are unable to reach you within two weeks of a withdrawal request, we will lock the account for failing verification. Dormant accounts inactive for 12 consecutive months will be charged a monthly administrative fee of at least EUR 25 while a positive balance remains.

Bonuses and Promotions

Our CasinoChan welcome bonus package offers up to EUR 3,500 plus 260 free spins across four deposits, each requiring a specific bonus code and a minimum deposit of EUR 20. Deposit bonuses carry a 40x wagering requirement, while no-deposit and free-spin bonuses require 50x wagering. All bonus funds and free cash expire after 30 days if unused. We apply game-specific contribution rates, with slots contributing 100% and most table games contributing only 5%. While any bonus is active, the maximum bet permitted is EUR 5, CAD 8 or AUD 8, and exceeding this limit may result in confiscation of winnings. Only one bonus may be active at a time, and bonuses cannot be stacked or shared across accounts linked by household, IP address or device. Please note that players from Finland and Ireland are not eligible for any deposit-based bonuses offered through our site.

Additional promotions include our Monday Reload Bonus and the CasinoChan Thursday's Slot Spectacle, which credits free spins automatically. Our loyalty program, CasinoChan Points, rewards every real-money wager and unlocks cashback and VIP perks as your status rises. Our VIP Program spans 11 tiers, from Elephant through to Pharaon, with rewards ranging from modest cash bonuses to a Porsche 911 Carrera GTS at the highest level.

Game Rules and Fair Play

CasinoChan Casino features more than 2,400 games from 139 studios, including slots, live dealer tables, jackpots, blackjack, roulette, baccarat and video poker. We do not offer sportsbook, virtual sports or esports betting. We reserve the right to void winnings obtained through minimal-risk betting strategies, such as covering both red and black in roulette simultaneously, as such wagers do not count toward wagering requirements. Postponing game rounds, depositing while bonus features remain unused, or using bonus funds purely to progress through bonus stages are all prohibited under our rules.

VPN and Prohibited Conduct

We do not permit the use of a VPN to bypass a game provider's regional restrictions, and doing so may lead to confiscation of winnings. Our responsible gaming obligations require that you play within your means, and we encourage you to use self-exclusion or deposit limit tools if needed.

Customer Support and Complaints

Our support team is available 24/7 via live chat and e-mail at [email protected], in English, French, German and Italian. We do not currently offer telephone support. If you wish to raise a complaint, our complaints section provides a free online form; complaints are acknowledged within one week and answered within four weeks, extendable once by a further four weeks if needed.

Changes to These Terms

We may amend these terms and conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of our site after any update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations when using CasinoChan.