CasinoChan Cookies Policy
At CasinoChan, we use cookies and similar technologies to make our website work properly, to remember your preferences, and to improve your overall experience while you play with us. This Cookies Policy explains what cookies are, how we at CasinoChan Online Casino use them, and what choices you have regarding their use. By continuing to browse or use casinochan.com, you agree to our use of cookies as described below.
What Are Cookies
Cookies are small text files that are placed on your computer, smartphone or tablet when you visit a website. They are widely used to make websites function efficiently, to remember login details, and to provide information to the site owner. Our CasinoChan platform uses cookies for several purposes, including keeping you securely logged in, remembering your language and currency preferences, and understanding how our casino, live casino, promotions and VIP program pages are used.
Session and Persistent Cookies
Session cookies are temporary and are deleted once you close your browser. Persistent cookies remain on your device for a set period, or until you delete them manually. We at CasinoChan rely on both types to support your account session, keep you logged in across pages such as the cashier and the Missions section, and recognise you as a returning visitor on future visits.
How We Use Cookies
We use cookies for a variety of purposes connected to the operation and improvement of our services. Our use of cookies falls broadly into the following categories:
- Strictly necessary cookies that allow you to log in, navigate the site, access the cashier, and use secure areas of CasinoChan Online Casino
- Functionality cookies that remember your preferences, such as language, locale and currency, including our en-AU, en-CA, French, German and Italian localizations
- Performance and analytics cookies that help us understand how visitors interact with our Casino, Live casino, Promotions and VIP Program sections, so that we can improve navigation and content
- Advertising and affiliate cookies that allow us to measure the effectiveness of our marketing campaigns and attribute new registrations, including when players arrive searching for terms such as "casinochan no deposit bonus" or "casino chan bonus codes"
- Security cookies that help us detect fraud, duplicate accounts, and unusual account activity
Why Cookies Matter for Your Account
Our CasinoChan systems depend on cookies to keep your gameplay, deposits and withdrawals running smoothly. For example, cookies help us remember that you have already entered a bonus code such as BERLIN, OSLO, PARIS or PRAHA during the welcome bonus process, and they help us ensure that promotions like the Monday Reload Bonus or the Thursday's Slot Spectacle free spins are credited correctly to the right account. Without cookies, certain features of casinochan.com, including the cashier, the Jackpot Meter, and the VIP Program dashboard, may not function as intended.
Third-Party Cookies
In addition to our own cookies, some cookies on our site are placed by trusted third parties who provide services on our behalf. These may include payment providers supporting methods such as Visa, Mastercard, Skrill, Neteller, Interac, iDebit, Instadebit and various cryptocurrencies, as well as analytics and advertising partners who help us measure how visitors find CasinoChan, for example through searches for "casinochan login" or "casinochan review". We do not control these third-party cookies directly, and we encourage you to review the respective third-party privacy and cookie policies for further details.
Game Provider Cookies
Some of our 139 game studios and live providers, including Pragmatic Play, Evolution, NetEnt-related brands, and others integrated into our lobby, may also set cookies when you load their games within our platform. These cookies are generally used to ensure smooth game loading, maintain your session within a game round, and support responsible gaming tools where applicable.
Managing Your Cookie Preferences
You can control and manage cookies in several ways. Most browsers allow you to view, delete and block cookies through their settings menu. Please note that if you choose to disable cookies entirely, some parts of CasinoChan Online Casino, such as the cashier, your account dashboard, or the VIP Program tiers, may not work correctly, and you may be unable to log in or complete deposits and withdrawals.
- You can delete existing cookies through your browser settings at any time
- You can set your browser to block cookies before they are placed, though this may affect site functionality
- You can use private or incognito browsing modes, which typically delete cookies once the session ends
- You can adjust cookie consent preferences through any cookie banner or consent tool we may present on casinochan.com
Impact of Disabling Cookies
We want you to understand that disabling cookies is your right, but it may limit your experience with us. For instance, you may be asked to re-enter login details repeatedly, bonus codes may not be remembered between steps of our welcome package, and certain personalised VIP or promotional offers may not display correctly. Our CasinoChan team recommends keeping essential cookies enabled to ensure the smoothest possible gameplay and account management experience.
Cookies and Your Account Security
Cookies also play a role in protecting your account. We at CasinoChan use certain cookies to help detect suspicious login attempts, prevent duplicate account creation, which is prohibited under our terms, and support the Know Your Customer verification process when required. This contributes to a safer environment for all players across our Casino, Live casino and Payments sections.
Children and Cookies
Our services are intended exclusively for individuals who are at least 18 years old. We do not knowingly use cookies to collect information from minors, and our verification processes, including document checks, are designed in part to confirm the age and identity of every account holder at CasinoChan Online Casino.
Changes to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our own business operations. Any updates will be published on this page, and we encourage you to review this policy periodically so that you remain informed about how we use cookies. Continued use of CasinoChan after any changes constitutes your acceptance of the revised policy.
Contact Us About Cookies
If you have any questions about this Cookies Policy or about how we use cookies and similar technologies, please reach out to our support team. We are available through live chat and email 24/7, all year round, in English, French, German and Italian. You can also contact us directly at [email protected], and our complaints procedure is available free of charge for any related concerns.