CasinoChan Responsible Gaming

Our Commitment to Safer Play

Here at Casino Chan, we only allow registered players who are at least 18 years old to open an account, and we strictly enforce a one-account-per-player policy. This means that duplicate accounts, shared devices or any attempt to bypass our age and identity checks will result in cancelled payments and account termination. We take these measures seriously because they form the foundation of a safe gaming environment for everyone who joins our community.

Our CasinoChan platform is intended strictly for personal entertainment, not for commercial profit or as a source of income. We want you to see your time with us as a leisure activity, similar to watching a film or enjoying a night out, rather than a way to solve financial difficulties. If you ever notice that your motivation for playing has shifted away from fun, we encourage you to pause and make use of the tools described below.

Tools Available at Casino Chan

We provide a range of account controls so that you can tailor your experience at CasinoChan Online Casino to your own comfort level. These tools are free, easy to activate through your account settings, and can be adjusted or combined depending on your personal preferences.

• Deposit limits that cap how much you can add to your account daily, weekly or monthly
• Loss limits to help you track and restrict how much you are prepared to lose over a given period
• Wager limits that control the total amount you can stake across sessions
• Time-out periods that temporarily suspend your access for a short break
• Self-exclusion options for longer breaks when you need more structured support
• Reality checks and session reminders that prompt you to review your activity

We at CasinoChan believe flexibility matters, so these limits can be lowered immediately, while any request to raise a limit is subject to a short cooling-off period before it takes effect. This small delay is designed to protect you from impulsive decisions made in the heat of the moment.

Deposit and Spending Limits

Our withdrawal and deposit structure at Casino Chan already includes built-in daily, weekly and monthly ceilings, with EUR 4,000 per day, EUR 16,000 per week and EUR 50,000 per month as standard thresholds across currencies. On top of these platform-wide limits, we encourage you to set your own personal deposit cap that feels comfortable for your budget. You are always in control, and our support team is ready to help you configure these settings whenever you need assistance.

Time-Outs and Self-Exclusion

Sometimes a short break is all that is needed to reset your perspective. Through your CasinoChan account, you can request a temporary time-out, during which login access is disabled for the period you select. If you feel you need a longer separation, our self-exclusion option allows you to close your account for an extended duration, during which no marketing communications or promotional offers will be sent to you. We will never try to re-engage a self-excluded player with bonus codes or reload offers during this period.

Recognising the Signs of Risky Play

We want every player at Casino Chan to stay informed about the early warning signs of problem gambling. These can include chasing losses, spending more time or money than intended, neglecting responsibilities, borrowing money to gamble, or feeling anxious and irritable when not playing. If any of these sound familiar, we encourage you to take a step back and use one of our available tools, or reach out to our support team for a confidential conversation.

Our CasinoChan platform also displays reminders about minimal-risk betting patterns, such as covering both red and black in roulette or betting on both player and banker in baccarat simultaneously. While these strategies might feel like a safety net, they do not reduce real risk over time and are treated separately under our CasinoChan bonus wagering rules, since this type of betting does not count toward wagering requirements and may even lead to confiscation of related funds.

Support Organisations We Recommend

Responsible gaming is a shared responsibility, and we encourage all our players to seek independent guidance whenever needed. The following organisations offer free, confidential assistance to individuals who want advice, support or treatment related to gambling behaviour:

• GambleAware – information and support services
• Gamblers Anonymous – peer support meetings and resources
• BeGambleAware – self-assessment tools and helplines
• GamCare – counselling and advice for players and families

We at Casino Chan do not profit from directing players toward these resources; our only goal is to make sure that help is always within reach. If you are concerned about your own play or that of someone close to you, we strongly recommend contacting one of these organisations directly.

How We Verify and Protect Our Players

As part of our commitment to safer gaming, Casino Chan applies thorough identity verification procedures. We may request a government-issued photo ID, proof of address no older than 90 days, and proof of payment details before processing larger withdrawals or when unusual account activity is detected. These checks exist not only for regulatory compliance but also to confirm that every account belongs to a verified adult who is using our services appropriately.

Our CasinoChan verification process may, in certain cases, extend to a review of source of funds or source of wealth, along with video or biometric confirmation. While this can occasionally take a little longer, we believe that careful verification protects both our players and the integrity of our platform as a whole.

Restrictions We Apply

We do not permit the use of VPNs or similar tools to bypass geographic or provider-level restrictions, and players attempting to do so risk having winnings confiscated. Similarly, third-party payment methods are not accepted, and any winnings generated through such deposits are voided. These rules are part of our broader approach to keeping the platform fair, transparent and aligned with responsible gaming standards.

Players from certain jurisdictions, including Finland and Ireland, are not eligible for deposit-based bonuses under our current terms, reflecting local regulatory requirements. We always recommend reviewing our full terms and conditions to understand how these rules may apply to your specific account and region.