CasinoChan Privacy Policy

At CasinoChan, we respect your privacy and are committed to protecting your personal data whenever you visit our website or play at our online casino. This Privacy Policy explains what information we collect, why we collect it, and how we use, store and protect it. If you have questions after reading our casinochan review of our data practices below, please contact our support team at [email protected].

Who We Are

CasinoChan Casino is operated by Kika Technology B.V., a company incorporated under the laws of Curacao, registration number 164980, with a registered address at Zuikertuintjeweg Z/N, Willemstad, Curacao. We hold a licence issued by the Curacao Gaming Authority, licence No. OGL/2023/147/0081. We at CasinoChan act as the data controller for all personal information processed in connection with your use of our services, including your account at casinochan login and your activity across our gaming platform.

Information We Collect

We collect several categories of information when you register, deposit, play or contact us. Our CasinoChan platform gathers this data to provide our services, comply with legal obligations, and prevent fraud.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather identity verification documents, including government-issued photo ID, proof of address no older than 90 days, and proof of payment
• We record your gaming activity, including games played, bets placed, deposits and withdrawals made through methods such as Visa, Mastercard, Skrill, Neteller, Interac and cryptocurrencies
• We track technical data including IP address, device type, browser information and login timestamps whenever you use casinochan login or our mobile progressive web app
• We store communications you send us, including live chat transcripts and emails sent to our support team
• We may collect source-of-funds or source-of-wealth information, and in some cases video, biometric or liveness verification data

How We Use Your Information

We at CasinoChan use your personal data for legitimate business and legal purposes. Our primary goal is to operate a safe, compliant and enjoyable platform for every player who searches for casino chan or registers through casinochan casino.

• We use your data to create and manage your account and verify your identity under our KYC obligations
• We process your payment information to handle deposits and withdrawals securely
• We use your activity history to calculate bonuses, cashback through CasinoChan Points, and VIP tier progression
• We analyse gameplay data to detect fraud, money laundering, underage gambling or duplicate accounts
• We send you marketing communications about promotions such as our Monday Reload Bonus or Thursday's Slot Spectacle, where you have consented to receive them
• We use technical data to maintain site security and prevent unauthorised access, including VPN circumvention attempts

Legal Basis for Processing

Our processing of your personal data is based on the performance of our contract with you, compliance with our legal and regulatory obligations under Curacao gaming law, our legitimate interests in preventing fraud and ensuring platform security, and, where applicable, your consent to marketing communications. You may withdraw consent to marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, our CasinoChan Casino may share information with trusted third parties where necessary to operate our services.

• We share data with payment providers such as Visa, Mastercard, Skrill, Neteller, Interac and cryptocurrency processors to complete transactions
• We share information with identity verification providers to confirm your age and identity
• We disclose data to regulators, law enforcement or dispute resolution bodies such as EGIS where legally required
• We share data with game providers, including Pragmatic Play, Evolution and NetEnt, to the extent necessary to deliver gameplay and detect abuse
• We may share data with professional advisors, auditors or successors in the event of a business transfer

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax and regulatory obligations. Where your account becomes dormant for 12 consecutive months, we apply a monthly administrative fee while retaining your data in accordance with applicable law. We securely delete or anonymise data once it is no longer required, unless we are obliged to keep it longer for legal or dispute resolution purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our site, remember your preferences, and understand how players interact with our CasinoChan platform. Here at CasinoChan, we use cookies for essential functions, analytics, and personalised advertising. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality. For full details, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at CasinoChan aim to honour these rights wherever applicable law requires us to do so.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You can request a copy of your data in a portable format where technically feasible
• You may lodge a complaint with a relevant supervisory authority or through our complaints procedure

To exercise any of these rights, please contact our support team at [email protected]. Our complaints section also allows you to submit a free online form, and complaints relating to data handling are acknowledged within one week and answered within four weeks, extendable once by a further four weeks.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our CasinoChan Casino uses encryption, secure servers and restricted access controls to safeguard sensitive information, including identity documents and payment details submitted during KYC checks. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to use a strong, unique password for your casinochan login.

International Data Transfers

As our CasinoChan platform serves players across multiple regions, including Australia, Canada and various European markets, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our CasinoChan platform after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please reach out to our support team via live chat, available 24/7, or by email at [email protected]. We at CasinoChan are committed to addressing your concerns promptly and transparently.